Refund Policy – LPLivings Shop
Thank you for shopping at LPLivings Shop. We are committed to delivering quality products and great customer service. Please review our refund policy below to understand how we handle returns and refunds.
1. Returns & Refunds Eligibility
We accept refund requests in the following situations:
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You received a damaged or defective item.
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The wrong item was delivered.
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The product does not match the description on our website.
To be eligible for a refund:
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You must contact us within 7 days of receiving your order.
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The item must be unused, in original condition, and in its original packaging.
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Proof of purchase is required (order number and receipt).
2. Non-Refundable Items
The following items are non-refundable and non-returnable:
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Perishable items (including food, plants, and other items with expiration dates).
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Customized or personalized products.
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Sale or clearance items.
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Products returned after the 7-day return window.
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Items damaged due to misuse or not in their original condition.
3. Refund Process
To request a refund:
- Email us at admin@lplivings.com with your order number, reason for return, and photos if applicable.
- Once approved, we’ll share return instructions.
- After receiving and inspecting the item, we’ll notify you of the refund status.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
4. Shipping Costs
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Original shipping fees are non-refundable (unless the return is due to our error).
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Return shipping costs are the customer’s responsibility, unless otherwise agreed upon.
5. Late or Missing Refunds
If you haven’t received your refund:
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First, check your bank or payment provider.
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Then, contact your credit card company or bank; processing times may vary.
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If you’ve done this and still need help, contact us at admin@lplivings.com.
6. Contact Us
If you have questions about your order or need help with a return:
📧 admin@lplivings.com
🌐 www.shop.lplivings.com